Returns & Exchanges
At Ice Shaker, we stand by the quality of our products and offer a 30-day return window for items in original, unused condition. If your gear isn't meeting your performance needs, we are here to help facilitate a smooth exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Prepare Your Package
Securely pack your unused Ice Shaker in its original packaging and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; once scanned, you will receive a tracking notification for your return.
Receive Refund or Exchange
After our warehouse team inspects the returned item, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing